Customers Who Are Too Friendly or Too Helpful During a Service

question 20

True/False

Customers who are too friendly or too helpful during a service encounter can produce a less than desired influence on other service patrons who are also experiencing the same service at the same time.

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Definitions:

Withdraw

The act of taking money out of a business by an owner for personal use or removing oneself from a business arrangement or partnership.

Revenue

Sum total of revenues earned from transactions involving goods or services that are fundamental to a company's main line of business.

Temporary Account

An account used to track transactions within a fiscal period, which is closed and zeroed out at the period's end, moving its balances to permanent accounts.

Service Fees

Charges for professional services provided by businesses to their customers.