Which of the Following Categories of Customer Interactions Is (Are)less

question 19

Multiple Choice

Which of the following categories of customer interactions is (are) less likely to be problematic for service organizations?

• A)Friendly interactions between customer and employee
• B)Unfriendly interactions between customer and employee
• C)Too (excessively)friendly interactions between customer and employee
• D)Both A and C.
• E)All three categories of customer interactions are unlikely to be problematic for service organizations.

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Definitions:

Key Performance Indicators

Quantitative metrics used to evaluate the success at achieving core business objectives.

Graphical Tool

A visual representation used to analyze, display, or communicate information or data graphically.

Stem-and-Leaf Display

A stem-and-leaf display is a method of displaying quantitative data to show its shape and distribution by dividing each data point into a stem (the leading digit(s)) and a leaf (the last digit).

Stem

The leading digit(s) in stem-and-leaf plots, a form of data display that shows data values and their frequency of occurrence.