Which of the Following Customer Training Tools Should Be Used

question 37

Multiple Choice

Which of the following customer training tools should be used to encourage satisfying customer-to-customer relationships when customers are likely to interact yet have different reasons for using the service or different backgrounds?

• A)Service scripts
• B)Customer education
• C)Customer compatibility management
• D)Each customer training tool is equally effective for encouraging satisfying customer-to-customer relationships.
• E)None of these customer training tools is effective for encouraging satisfying customer-to-customer relationships.

Recognize the significance of workbook and worksheet protection options for data security.

Know how to manage user interface configurations and user account settings.

Understand the use of comments, notes, and track changes to collaborate on Excel workbooks.

Differentiate between and employ various error-checking techniques and tools within Excel.

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Definitions:

Probable

In financial and legal contexts, a high likelihood that an event will occur, often used in reference to the realization of assets or the incurrence of liabilities.

Reasonably Estimated

A valuation or measurement that can be calculated with a reasonable level of accuracy, often applied in accounting for provisions and contingencies.

Fair Value Option

The choice given to companies to report financial assets and liabilities at estimates of their current market value, rather than at historical cost or using other valuation methods.

Accounting-induced Volatility

Accounting-induced volatility is the fluctuation in financial metrics or stock prices resulting from changes in accounting principles or practices.