COMPLETION QUESTIONS Service Script,Customer's

question 2

Essay

COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-____________ a service performance involves increasing its ____________.

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Definitions:

Facial Features

Distinct attributes of the face such as eyes, nose, and mouth that contribute to individual recognition and expression interpretation.

Mere Exposure Effect

A psychological phenomenon whereby individuals develop a preference for things merely because they are familiar with them.

Reciprocity Norm

An expectation that people will help, not hurt, those who have helped them.

Superordinate Goals

Shared objectives that require cooperation among individuals or groups who might typically be in conflict, fostering unity and collaboration.