COMPLETION QUESTIONS Customer Mix

question 39

Essay

COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer Rage
-____________ refers to the array of people with differing ages,gender,socioeconomic backgrounds,knowledge or experience,ethnicity,and other characteristics who patronize a service organization.

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Definitions:

Basic Necessities

Essential items required for survival, including food, clothing, shelter, and clean water.

Lack of Education

A state or condition where an individual has not received sufficient formal learning or instruction.

Economic Necessity

A situation or condition where certain actions or decisions are compelled by financial need or constraints.

Personal Satisfaction

The feeling of contentment or fulfillment that comes from achieving personal goals, desires, or from overall life circumstances.