The Personnel Aspect of Services Is Very Important for All

question 50

Multiple Choice

The personnel aspect of services is very important for all of the listed reasons EXCEPT

• A)The appearance and behaviors of backstage service are open to customer scrutiny.
• B)Frontstage service workers can significantly influence customer evaluation of the service itself.
• C)The appearance and behaviors of service workers may enable service organizations to differentiate themselves from competitors.
• D)The personnel aspect of services is very important for all of the listed reasons.
• E)None of the listed statements is a reason why the personnel aspect of services is important.

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Definitions:

Federal Reserve

The central banking system of the United States, responsible for monetary policy, regulation of financial institutions, and ensuring stability of the financial system.

Recovery

Phase of business cycle during which real GDP increases from trough level to level of previous peak.

Monetary Policy

Monetary policy involves the actions of a central bank or other regulatory authorities that determine the size and rate of growth of the money supply, which in turn affects interest rates.

Excess Reserves

The amount of reserves that a bank holds beyond what is required by regulations or reserve requirements.