Why Are Service Organizations Recommended to Develop an Emotional Intelligence,and

question 51

Essay

Why are service organizations recommended to develop an emotional intelligence,and how might it be developed?

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Definitions:

Unstable Attribution

An explanation for behavior that shifts across time, context, or situations, suggesting inconsistency in how one attributes causes to events or actions.

Stable Attribution

A belief that causes behind a person's behavior are consistent and permanent over time, attributing actions to innate characteristics.

Global Attribution

The tendency to attribute the causes of behaviors or events to broad, general factors rather than specific situational factors.

Internal Attribution

The process of ascribing the cause of behavior to an internal characteristic of the actor, rather than to external factors.