A Servicescape Has Little Impact on the Service Delivery Process

question 7

True/False

A servicescape has little impact on the service delivery process or customers' perceptions of the service.

---

Definitions:

Effective Teams

Groups of individuals working together in a coordinated and cohesive manner towards a common goal.

Problem-solving Team

A group of individuals assembled to address specific issues, brainstorm solutions, and implement corrective actions.

Team Norms

are the informal guidelines and shared expectations that govern the behavior of team members in order to facilitate smooth team operations and cooperation.

Norming

A stage in team development where members resolve conflicts, appreciate colleagues’ strengths, and establish strong group cohesion and identity.