The Information Age

question 33

Multiple Choice

The information age

• A)destroys the traditional idea of regular working hours.
• B)shortens the hours of operation for services.
• C)brings few significant opportunities to service marketers.
• D)brings few risks to service marketers.
• E)does little to empower customers or service employees.

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Definitions:

Listening Skills

The ability to accurately receive and interpret messages in the communication process, essential for effective interpersonal interactions.

Giving Feedback

The act of providing constructive criticism or praise to someone regarding their performance or behavior.

Respond Immediately

Acting or replying without delay.

Different Behaviors

Variations in actions or reactions of individuals or groups in different situations.