COMPLETION QUESTIONS Service Setting or Servicescape

question 18

Essay

COMPLETION QUESTIONS
Service Setting or Servicescape
Frontstage
Atmospherics
Backstage
E-servicescape
Avoidance
Approach
-____________ environment is a setting in which people want to spend time.

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Definitions:

Wilhelm Wundt

Considered the father of modern psychology, he established the first psychological laboratory in Leipzig, Germany, in 1879, emphasizing the scientific study of observable mental processes.

Naturalistic Observation

A descriptive research method in which researchers observe and record behavior in its natural setting, without attempting to influence or control it.

Describing Behavior

The process of observing and recounting actions or responses of individuals or groups in a detailed and systematic manner.

Potential Employees

Individuals who have the possibility or suitability to be hired for a job but have not yet been employed by the organization.