COMPLETION QUESTIONS Service Script,Customer's

question 38

Essay

COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-______________ is a chronologically ordered representation of the steps that compose the service performance from a _______________ point-of-view.

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Definitions:

Electric Shock

A sudden discharge of electricity through a part of the body, causing a sharp sensation.

Ingratiation

A social influence strategy where an individual tries to make themselves more likable or attractive to another, often through flattery or other forms of appeal.

Reciprocity

The practice of exchanging things with others for mutual benefit, especially privileges granted by one country or organization to another.

Ethical Guidelines

Principles designed to guide behavior and decision-making in a moral and responsible way.