All of the Statements About Supplemental Service Elements Are True

question 37

Multiple Choice

All of the statements about supplemental service elements are true EXCEPT

• A)adding supplemental service elements often occurs as a natural response to competitive forces.
• B)a supplementary element often begins as part of the augmented product but typically evolves into the expected product.
• C)supplementing a service without establishing the efficacy of the supplemental element to the customer can be disastrous to the service provider.
• D)service providers can often delete supplemental service elements from the core service without fear of incurring some level of customer resentment.
• E)All of these statements about supplemental service elements are true.

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Definitions:

Mean

The average value of a set of numbers, calculated by dividing the sum of all the numbers by the count of numbers.

Range

Range is the difference between the highest and lowest values in a set of data, providing a measure of the spread or dispersion of the values.

Median

The middle value in a data set when the numbers are arranged in ascending order.

High-Potential Employees

Workers identified as having the capabilities, ambition, and potential to hold leadership roles or significantly impact the organization's future.