A Good Service Blueprint Should Be Developed to Identify All

question 4

Multiple Choice

A good service blueprint should be developed to identify all of the following contact points EXCEPT contact points involving

• A)customers and frontstage service employees.
• B)service employees who produce the service.
• C)frontstage and backstage processes.
• D)customers and backstage service employees.
• E)A good service blueprint should be developed to identify all of these contact points.

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Definitions:

GATT

GATT, or the General Agreement on Tariffs and Trade, was a legal agreement created in 1947 to minimize barriers to international trade by eliminating or reducing quotas, tariffs, and subsidies while preserving significant regulations.

International Migration

The movement of individuals across national borders for the purpose of settling in a new country, either temporarily or permanently.

World Output

The total value of all goods and services produced across the globe.

Illegal Immigrants

People who have entered a country unlawfully to reside there; also called unauthorized immigrants.