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COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-The _____________ framework describes the service experience in terms such as actors,audience,and setting.
Civility Classroom
An educational environment or approach focused on teaching respect, manners, and proper conduct among students.
Rude Disrespectful
Behavior that is impolite, discourteous, or offensive to others.
Energy Level
A measure of the physical or mental vitality or capacity for activity one has.
Taking Care
The act of looking after someone or something to ensure their well-being.
Q6: Evaluate the limit. <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB2067/.jpg" alt="Evaluate the
Q6: Your service organization recently decided to enter
Q8: The decision to costume service employees is
Q16: Demand cycles and perishability are two demand
Q25: _ minimizes customer problems.
Q32: _ is the term for the activity
Q32: Market segmentation is the division of a
Q40: The inherent tradeoff between price and demand
Q53: Information collected from service measurement can be
Q54: The _ award for quality was instituted