According to the Servuction Framework,Customer a Refers to

question 32

Multiple Choice

According to the servuction framework,Customer A refers to

• A)the customer receiving the service.
• B)the customer who is not receiving the service but who is visible during the service performance.
• C)the customer who is not receiving the service and who is not visible during the service performance.
• D)any of the listed conditions.
• E)none of the listed conditions.

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Definitions:

Resource-Based View

A strategic management perspective that considers a firm's internal capabilities and resources as the primary determinants of its competitive advantage.

HR Practices

Human Resources (HR) practices encompass the strategies, methods, and policies used to manage and support the workforce in an organization.

Effective HR Practices

Human resources strategies and methods that significantly improve organizational performance and employee satisfaction.

Better Use

The optimization of resources, assets, or opportunities to achieve improved outcomes or greater efficiency.