COMPLETION QUESTIONS Service Framework

question 38

Essay

COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-A ________________ is the activity during a period of time when the customer directly interacts with some aspect of the service organization.

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Definitions:

Predetermined Overhead Rate

It's a rate used to allocate manufacturing overhead based on a particular activity (like labor hours or machine hours).

Manufacturing Overhead

Indirect costs associated with manufacturing, including expenses related to operating the factory like utilities, depreciation, and maintenance.

Machine-Hours

A metric indicating the cumulative operational duration of machinery within a specified time frame, often utilized in calculating overhead rates.

Predetermined Overhead Rate

A rate calculated before the period begins by dividing the estimated total overhead costs by an estimated allocation base, used to assign overhead costs to products or job orders.