Which of the Following Circumstances Do NOT Represent a Component

question 39

Multiple Choice

Which of the following circumstances do NOT represent a component of a service experience?

• A)A service employee who performs the service but does not directly interact with the customer
• B)The area where the service is provided to the customer
• C)All service customers sharing the same service setting
• D)The service delivery itself
• E)All of these circumstances are components of a service experience.

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Definitions:

Signal Collision

A phenomenon occurring in a network when two signals are sent simultaneously over the same channel, causing interference and potential data loss.

Jam Signal

A special signal sent to network nodes alerting them that a data collision has occurred.

Peer-To-Peer

A decentralized network architecture where all the participants, or nodes, share part of their resources directly with each other, without going through a centralized server.

Node

A device connected to a network such as a computer, a peripheral (such as a printer), or a communications device (such as a modem).