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COMPLETION QUESTIONS
Random
Predictive
Service Capacity
Chasing
Maximum
Optimum
Smoothing Demand
Demarketing
Reservation System
Formal Queuing System
-____________ refers to the service organization's physical facilities,personnel,and equipment.
Ergonomics
The study of designing equipment, devices, and processes that fit the human body and its cognitive abilities.
Flextime
A flexible work arrangement that allows employees to choose their start and finish times, while still working the required number of hours.
Technocentric
A viewpoint that centers technology as the primary driver of societal change and progress.
Commuting Pressures
Stress and challenges experienced by individuals during their daily travel to and from work.
Q5: Even for complex services,service customers are often
Q8: A servicescape can be used to accomplish
Q13: The efforts of a service provider may
Q13: The owner of a service organization recently
Q15: Any service organization can use its physical
Q20: As chairman of the Marketing Department at
Q38: The overall criteria for financial reporting contained
Q40: Supplementary services,such as customer service,cannot be used
Q46: Customer delight occurs when customer expectations are
Q56: Customers tend to evaluate physical goods and