The Efforts of a Service Provider May Be Damaged by Customers

question 13

Multiple Choice

The efforts of a service provider may be damaged by customers for all of the following reasons EXCEPT

• A)The customers do not understand their role in the service delivery process.
• B)The customers are disorganized.
• C)There are too many customers to serve.
• D)All of these are reasons why the efforts of a service provider may be damaged.
• E)None of these are reasons why the efforts of a service provider may be damaged.

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Definitions:

Interpersonal Differences

Variations among individuals in terms of their behaviors, attitudes, and communication styles in social settings.

Felt Conflict

The personal and emotional experience of discord or opposition between individuals or within an individual.

Antecedent Conditions

Factors or circumstances existing before a particular event or decision that influence its outcome.

Substantive

Of considerable importance or worth, having substance and not merely theoretical or formal.