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COMPLETION QUESTIONS
Random
Predictive
Service Capacity
Chasing
Maximum
Optimum
Smoothing Demand
Demarketing
Reservation System
Formal Queuing System
-_____________ is the term for the activity of shifting or encouraging patronage to a time when a service's productive capacity is underutilized,and deflecting or discouraging patronage when its capacity is oversubscribed.
System-1
Fast, automatic, intuitive approach of processing information, often contrasted with the slower, more deliberate reasoning of System 2.
System-2
A term used in psychology referring to the analytical and conscious mode of thinking, characterized by slower, more deliberate, and logical reasoning.
Ethical Decisions
Choices made based on moral principles and values, considering what is right and wrong.
Q20: _ is an attractive tool for informing
Q22: How has the availability of information enabled
Q25: A volume-oriented pricing objective stresses high returns
Q27: Which of these are limitations of financial
Q28: All moments of truth carry the same
Q33: Customers may be disappointed with a service
Q34: A service exists only during its enactment
Q35: The _ characteristic of a service means
Q38: It is a good idea for service
Q45: Franchising services is not a popular strategy