Service Organizations Should Never Try to Balance Service Capacity and Demand

question 23

True/False

Service organizations should never try to balance service capacity and demand by influencing or changing the nature of customer demand.

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Definitions:

Plato

An ancient Greek philosopher, a student of Socrates and teacher of Aristotle, known for his contributions to Western philosophy, metaphysics, ethics, and epistemology.

Psychological Processes

Mental activities involved in acquiring, processing, and storing knowledge, which influence behavior and perception.

Cultural Differences

Refers to the diverse customs, beliefs, practices, values, norms, and materials among people from different backgrounds.

Preferential Treatment

The act of giving advantages or benefits to a person or a group over others not based on merit but often due to other factors like status, relationship, or bias.