Which of the Following Is NOT a Service Capacity Characteristic

question 42

Multiple Choice

Which of the following is NOT a service capacity characteristic?

• A)The physical facilities where the service is performed or rendered
• B)The skill level of the service personnel who perform or render the service offering
• C)The equipment used in producing or rendering the service
• D)All of these items are characteristics of service capacity.
• E)None of these items are characteristics of service capacity.

Understand different tactics that can be used to generate commitment in organizational settings.

Appreciate the importance of coping with uncertainty as a source of power within organizations.

Understand the basic components and importance of effective communication in organizations.

Recognize the significance of the encoding and decoding processes in the communication model.

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Definitions:

Intrinsic Motivation

Motivation that stems from internal rewards and personal interest in the task at hand.

Performance

The act of performing a task or function, often measured against preset known standards of accuracy, completeness, cost, and speed.

Positively Related

A relationship between two variables where an increase in one variable is associated with an increase in the other.

Negatively Related

Negatively Related indicates a relationship where one variable increases while the other decreases, or vice versa, showing an inverse correlation.