_________ Is(are)the Most Common Method for Obtaining a Measure of Customer

question 34

Multiple Choice

_________ is(are) the most common method for obtaining a measure of customer satisfaction or service quality.

• A)Surveys
• B)Observation
• C)Trace analysis
• D)Management by walking around
• E)Moment of truth impact analysis

---

Definitions:

Positive Affect

The experience of positive emotions and sentiments, contributing to overall well-being and happiness.

Intrapsychic Factors

refer to internal psychological processes, conflicts, and dynamics that influence an individual's behavior and experiences.

Enduring Character

Traits or aspects of a person's personality that remain stable and consistent over time.

Innate Features

Natural characteristics or traits that an individual or organism is born with, not acquired or learned.