The _______________ Strategy Seeks to Gain a Competitive Advantage by ______________

question 39

Multiple Choice

The _______________ strategy seeks to gain a competitive advantage by ______________.

• A)Sur/petition,focusing on customer relationship management to build strong long-term customer loyalty
• B)Dramatizing the Performance,effectively managing the frontstage and backstage areas,the employees,and the customers
• C)Jazz Your Delivery,using modern communication and transportation technology to maintain close contact with employees and customers
• D)Harnessing Technology,surpassing competition by creating value monopolies
• E)Build Relationships,teaching service employees improvisational techniques to strengthen their ability to serve the customer

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Definitions:

Least Effort

A principle suggesting that individuals or systems naturally prefer the solution that requires the minimal amount of work.

Expedience

The quality of being convenient and practical despite possibly being improper or immoral; often associated with taking shortcuts.

Expense

An outlay or expenditure of money, time, or other resources.

Expendable Items

Items meant for one-time use or that have a limited life and are expected to be replaced after a period of use.