Technology Is the Strongest Force Shaping the External Environment of Services

question 22

True/False

Technology is the strongest force shaping the external environment of services.

---

Definitions:

Adjustment Requests

Formal or informal petitions for changes or modifications in services, procedures, job duties, or software features to better fit needs or improve efficiency.

Company Fault

Situations where a business is held responsible for an error, mistake, or failure.

Repair The Relationship

The process of mending or restoring a damaged or strained relationship through communication, understanding, and reconciliation.

Claims

Assertions or demands for something as due or belonging to one, often in reference to products or services in business contexts.