Which of the Following Statements About a Service Organization's Central

question 18

Multiple Choice

Which of the following statements about a service organization's central problem is FALSE?

• A)Once resolved,the central problem corrects all other minor problems.
• B)The central problem must be stated in an action-oriented way.
• C)The central problem must identify the service marketing tools needed to resolve it.
• D)The central problem is to focus primarily on the firm and its resources.
• E)The central problem must be clearly stated.

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Definitions:

Employee Absenteeism

The habitual non-presence of an employee at their job, which may be due to illness, personal issues, or dissatisfaction with work.

Causal Force

An influence that can lead to changes or directly impact the outcome in a cause-and-effect relationship.

Psychological Significance

The importance or meaning of an event, experience, or behavior in terms of its impact on an individual's psychological state.

Expensive

Involving a high cost or requiring considerable expenditure of resources.