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COMPLETION QUESTIONS
Marketing Strategy
Environmental Scanning
Proactive
Defensive
Services Marketing Approach
Service Operations Approach
Market Segmentation
Positioning,Share-of-Mind
Upside Down Organization
Sur/Petition
-Service organizations use the _______________ to create and deliver the core and supplemental products.
Division's
Relates to a separate part of a larger organization, typically responsible for a specific operation or function.
Residual Income
Income that remains after all costs of capital have been deducted from net operating income, a measure of profitability.
Division
A distinct part of a larger company that operates semi-independently, typically focusing on a particular product line or market sector.
ROI Calculations
The process of determining the return on investment by dividing the net profit by the initial cost of the investment.
Q9: What are the essential characteristics of a
Q10: How can customers be empowered by advances
Q10: A chronologically ordered representation of the steps
Q12: Which of the following is NOT a
Q16: Is it possible for a customer to
Q30: A firm's _ capacity is the number
Q38: What does it mean when a service
Q39: _ refers to the array of people
Q40: Which of the following conditions is NOT
Q43: Offshoring is a form of teleservice export