A Service Failure Occurs When a Customer Experience with the Service

question 13

True/False

A service failure occurs when a customer experience with the service falls short of their expectations.

---

Definitions:

Enzyme-reactant Interaction

The specific process by which an enzyme binds to a reactant, or substrate, to catalyze a biochemical reaction.

Lock-and-key Mechanism

A model for enzyme-substrate interaction suggesting that the enzyme and substrate possess specific complementary geometric shapes that fit exactly into one another.

Codexis

A company specializing in the development of enzymes and biocatalytic processes for pharmaceutical and biofuel productions.

Commercial Process

A systematic sequence of activities designed to produce a product or service for the marketplace.