According to Berry and Parasuraman,which of the Following Is NOT

question 42

Multiple Choice

According to Berry and Parasuraman,which of the following is NOT a guideline for a comprehensive service quality information system?

• A)Measure service expectations
• B)Emphasize information quantity
• C)Capture customers' words
• D)Link service performance to business results
• E)Reach every employee

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Definitions:

Spinal Cord

A long, thin, tubular structure made up of nervous tissue, which extends from the brainstem down the back, and transmits neural signals between the brain and the body.

Glial Cells

Non-neuronal cells in the central and peripheral nervous systems that support and protect neurons.

Chemical Signals

Chemical substances released by organisms that influence the behavior or physiology of others.

Somatic Nervous System

The part of the peripheral nervous system that handles voluntary control of body movements via skeletal muscles.