What Should Be the First Step in the Service Recovery

question 24

Multiple Choice

What should be the first step in the service recovery process?

• A)Comprehend the reasons for customer dissatisfaction with the service
• B)Correct the problem
• C)Apologize to the customer
• D)Compensate the customer for the organization's mistake
• E)Check whether the organization's effort to win back the customer has been successful

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Definitions:

Organic Product

A compound or substance that has been synthesized through an organic reaction, featuring carbon-based molecular structures.

Reaction

A process that leads to the transformation of one set of chemical substances to another.

Acid Catalyst

A substance that increases the rate of a reaction by donating protons (H+) without being consumed in the process.

Reaction

A chemical process in which substances interact to form new products, involving changes in chemical bonds.