COMPLETION QUESTIONS Customer Service

question 48

Essay

COMPLETION QUESTIONS
Customer Service
Critical Incidents
Service Recovery
Management by Walking Around
Lifetime Value
Double Deviation
Moment of Truth
Annoyance
Victimization
Symbolic Atonement
-_________________ is a gesture that is designed not to provide a replacement service but to communicate to the customer that the organization takes responsibility for his/her disappointment and is willing to pay a price for its failure.

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Definitions:

Sole Proprietorship

A type of enterprise owned and operated by one person, where there is no legal distinction between the owner and the business operation.

Double Taxation

The imposition of two or more taxes on the same income, asset, or financial transaction.

Not-for-Profit Organization

An organization that operates for purposes other than making a profit, often focusing on social, educational, or charitable objectives.

Military Organization

An entity structured to use armed forces for purposes of defense, security, or warfare operations.