Which of the Following Considerations Is NOT a Benefit of Treating

question 47

Multiple Choice

Which of the following considerations is NOT a benefit of treating customer service as a strategic function?

• A)Customer service can be used as an information source.
• B)Customer service can be used as an input for service design improvements.
• C)Customer service provides opportunities to enhance customer relationships.
• D)Customer service enables the firm to be exceptionally reactive.
• E)All of these are benefits of treating customer service as a strategic function.

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Definitions:

Consolidating Entries

Journal entries made in preparation of consolidated financial statements to remove effects of intercompany transactions.

Straight-Line Depreciation

A method of distributing the cost of an asset evenly across its useful life, where the asset's value decreases by a fixed amount each year.

Net Income Effects

The impact on a company's net income resulting from various financial and operational activities.

Excess Amortizations

An accounting term that describes the process of expensing benefits from assets at rates faster than their actual decline in value.