What Are Benefits That a Service Organization Can Realize If

question 54

Essay

What are benefits that a service organization can realize if it takes a proactive approach to customer service (i.e. ,considers customer service as a strategic function)?

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Definitions:

Production

The method of producing products and services by merging work, materials, and technology.

Theoretical Standards

These are rigorous, often idealized cost and efficiency standards based on perfect operating conditions, used for comparison and performance analysis.

Ideal Standards

Benchmarks used in managerial accounting that represent optimal levels of performance under perfect operating conditions.

Normal Standards

Benchmarks or norms established for a business process or operation that are considered to be a typical or expected level of performance.