You and Your Business Partner Own a Local Restaurant

question 43

Essay

You and your business partner own a local restaurant.Recently you became aware that a number of service failures are occurring at the restaurant.When you asked your partner about ways to recover from the failures,your partner simply said to ignore them.He said that customers expect occasional service failures and that there is nothing to worry about.What is your response? Explain your answer.

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Definitions:

Common Humanity

The awareness that all humans make mistakes.

Mindfulness

The practice of maintaining a nonjudgmental state of heightened or complete awareness of one's thoughts, emotions, or experiences in the present moment.

Self-Esteem Regulation

The actions involved in maintaining high self-esteem.

Ego Depletion

A state of exhausted self-control.