Service Performance Measures Can Be Used to Accomplish All of the Following

question 52

Multiple Choice

Service performance measures can be used to accomplish all of the following tasks EXCEPT

• A)setting acceptable levels of service standards.
• B)letting service employees know what is expected of them.
• C)signaling to customers that the service organization cares about them.
• D)All of these can be accomplished with service performance measures.
• E)None of these can be accomplished with service performance measures.

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Definitions:

Employer Payroll Taxes

Employer payroll taxes are taxes that an employer is required to pay on behalf of their employees, including Social Security and Medicare taxes in the United States.

FICA Taxes

Taxes imposed on both employees and employers to fund Social Security and Medicare, based on a percentage of payroll.

Federal Income Taxes

The taxes levied by the IRS on the annual earnings of individuals, corporations, trusts, and other legal entities.

Operating Cycle

The average time period between purchasing or acquiring inventory and receiving cash from sales of the inventory.