In the Quest for Customer Loyalty,service Organizations Should Not Consider

question 1

True/False

In the quest for customer loyalty,service organizations should not consider the costs to serve a loyal customer.

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Definitions:

Routine

A set of habitual or fixed practices and activities performed regularly.

Maturation

The process of becoming mature; in psychology, it often refers to the development of the mind and the body over time through natural growth processes.

Born Deaf

A condition in which an individual is deaf from birth, often due to genetic reasons or complications during pregnancy or birth.

Cephalocaudal Trend

A principle of physical growth that occurs from the head (cephalo) towards the feet (caudal), commonly observed in early human development.