A Service Organization Is Setting Itself Up for Failure When

question 34

True/False

A service organization is setting itself up for failure when it offers a service guarantee on quality that it cannot deliver.

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Definitions:

Intranet

A private network used within an organization to share information, operational systems, or computing services only among employees.

Performance-oriented Culture

A work environment where the emphasis is on achieving results and employees are encouraged to strive for excellence and continuous improvement.

Charismatic Leadership

A style of leadership characterized by an individual's ability to inspire and motivate others through their personality, communication, and actions.

Sustainability

The practice of meeting current needs without compromising the ability of future generations to meet theirs, emphasizing environmental, social, and economic balance.