Which of the Following Characteristics Is NOT Considered a Benefit

question 27

Multiple Choice

Which of the following characteristics is NOT considered a benefit of service guarantees to the service provider?

• A)A service guarantee forces the customer to focus on the firm's definition of service quality.
• B)A service guarantee sets standards for the employees and customers.
• C)A service guarantee generates feedback.
• D)A service guarantee provides opportunities to study service failures.
• E)Service guarantees tend to prevent service switching behavior by customers.

---

Definitions:

Monocline

A geological fold in which all strata are inclined in the same direction, forming a step-like structure.

Metamorphosed

Refers to rocks that have undergone a change in mineral composition and texture due to exposure to high temperature and pressure conditions.

Shale

A fine-grained sedimentary rock composed of mud that splits easily into layers, often used in the production of oil and natural gas.

Sandstone

A sedimentary rock consisting of sand-sized minerals or rock grains, compacted and often cemented together over time.