Examlex
What is service quality?
Support From Authorities
Refers to the backing or assistance provided by individuals in positions of power or influence, often vital for the initiation or continuation of a project or policy.
Social Identity Theory
A psychological theory proposing that people categorize themselves in social groups, which influences their behaviors and attitudes towards in-group and out-group members.
Social Categorization
The cognitive process by which individuals classify others into groups based on shared characteristics or traits, contributing to identity formation and group perception.
Intergroup Conflict
A tension or clash arising from groups with differing goals, values, or interests.
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