When Deciding on a Service Guarantee,an Organization Must Decide on the Guarantee's

question 42

Multiple Choice

When deciding on a service guarantee,an organization must decide on the guarantee's

• A)degree of explicitness.
• B)scope of what is covered.
• C)conditions for coverage.
• D)All of these must be decided on when developing a service guarantee.
• E)None of these must be decided on when developing a service guarantee.

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Definitions:

Shepard And Metzler

Pioneers of mental rotation studies, demonstrating how people can mentally manipulate 3D objects.

Object's Identity

pertains to the unique characteristics and properties that distinguish one object from another, allowing individuals to recognize and differentiate objects.

Tacit Knowledge

People’s underlying and implicit beliefs about a task or an event.

Explicit Knowledge

Knowledge that can be articulated, codified, and communicated; it includes facts, information, and skills that a person can convey in a systematic and formal manner.