COMPLETION QUESTIONS Customer Loyalty

question 31

Essay

COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery Link
Customer Satisfaction Link
Customer-Provider Link
Search
Experience
Credence
SERVQUAL
Zone of Tolerance
Service Guarantee
-In the service quality cycle,the _________________ represents the connection between the customer's level of satisfaction and degree of loyalty to the service provider.

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Definitions:

Classification System

The classification system for job evaluation attempts to group sets of jobs together into clusters, which are often called grades.

Job Evaluation

The process of analyzing and assessing various jobs systematically to ascertain their relative worth in an organization.

Pay Compression

A situation where there is little difference in pay between employees regardless of their skills, experience, or job responsibilities.

Pay Inversion

In pay inversion, the external market changes so rapidly that new employees are actually paid more than experienced employees.