Of the Connections Between the Customer and Service Provider,the __________

question 23

Multiple Choice

Of the connections between the customer and service provider,the __________ link represents the interactive nature of the services and is strengthened by providing satisfying service encounters with the customer.

• A)service delivery
• B)customer satisfaction
• C)customer-provider
• D)Each of these represents the interactive nature of services that is strengthened by providing satisfying service encounters with the customer.
• E)None of these represents the interactive nature of services that is strengthened by providing satisfying service encounters with the customer.

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Definitions:

Intersectionality

A concept used to describe the ways in which various aspects of identity interconnect on multiple and often simultaneous levels and can form interlocking systems of oppression.

Homogeneity

The quality or state of being composed of parts that are all of the same kind; uniformity.

Fluidity

The quality of being adaptable or capable of changing easily; often used in the context of gender, sexuality, and identity to describe a spectrum of experiences that are not fixed.

Non-Dominant Group

A social or ethnic group that does not hold a large amount of power or influence in a society compared to the dominant or majority groups.