COMPLETION QUESTIONS Customer Loyalty

question 11

Essay

COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery Link
Customer Satisfaction Link
Customer-Provider Link
Search
Experience
Credence
SERVQUAL
Zone of Tolerance
Service Guarantee
-In the service quality cycle,the _________________ represents the interactive nature of the service and is strengthened through satisfying service encounters.

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Definitions:

Goal Setting

The process of identifying specific, measurable, attainable, relevant, and time-bound objectives to achieve desired results.

Profit-Sharing Plan

A company program that distributes a portion of its profits to its employees, typically in the form of bonuses or as part of retirement benefits.

Failure Reduction

The process of identifying, analyzing, and mitigating errors, flaws, or failures in a system or process to improve overall performance and reliability.

Metrics

Quantitative measures used to track and assess the status of specific processes, activities, or outcomes within an organization.