COMPLETION QUESTIONS Customer Loyalty

question 31

Essay

COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery Link
Customer Satisfaction Link
Customer-Provider Link
Search
Experience
Credence
SERVQUAL
Zone of Tolerance
Service Guarantee
-In the service quality cycle,the _________________ represents the connection between the customer's level of satisfaction and degree of loyalty to the service provider.

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Definitions:

Nervous Apprehension

A feeling of fear or anxiety about something that might happen or a situation.

Dopamine

A neurotransmitter involved in controlling movement and the reward and pleasure centers of the brain.

Antipsychotic Drugs

medications used to treat symptoms of psychosis, such as delusions, hallucinations, and disorders like schizophrenia.

Receptor Sites

Specific locations on the surface of a cell or within a cell that can bind with substances such as hormones, neurotransmitters, or drugs.