When Is a Customer Most Likely to Make a Complaint

question 70

Multiple Choice

When is a customer most likely to make a complaint?

• A) The product has been backordered.
• B) The product has more features than expected.
• C) The customer received a larger discount than expected.
• D) The product quality is better than expected.
• E) The product arrived on the date specified in the contract.

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Definitions:

Internet Challenges

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U.S. Labor Unions

Organizations representing workers in many industries in the United States, advocating for employees' rights and working conditions.

Collective Bargaining

The process by which labor unions negotiate with employers on behalf of their members regarding terms of employment, such as wages and work conditions.

Management

The process of planning, organizing, leading, and controlling resources to achieve organizational goals.