Which of the Following Is NOT One of the Four

question 44

Multiple Choice

Which of the following is NOT one of the four main elements in the customer relationship process used by salespeople to build long-term relationships?

• A) Providing service
• B) Analyzing needs
• C) Gaining commitment
• D) Evaluating competitors
• E) Presenting product benefits

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Definitions:

Interact

To communicate or act together in a way that influences each other, usually in a social context.

Intercultural Communication

The process of exchanging meaningful and unambiguous information between individuals from different cultural backgrounds.

Miscommunication

The failure to convey or understand a message correctly between parties, leading to confusion, misunderstanding, or conflict.

Dominant Cultures

The culture of the predominant social group within a society, which often sets the norms, values, and standards for others.