Which of the Following Is True of the Interview Question

question 44

Multiple Choice

Which of the following is true of the interview question, "How would you handle an angry customer?"

• A) It tests intellectual capacity.
• B) It tests knowledge and experience.
• C) It is an example of behavioural interviewing.
• D) It is an emotional intelligence test question.
• E) It is a situational test question.

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Definitions:

Incentives

Benefits, rewards, or compensation offered to motivate individuals towards achieving specific goals or desired behaviors.

Resistors

Electronic components that oppose the flow of electrical current, used to control the level of current in a circuit.

Manipulation and Co-optation

Techniques used in organizational change, manipulation involves covert influence, while co-optation involves bringing individuals into a change effort to secure their support.

Planned Change

A deliberate effort to improve a system, process, or outcome through structured methods and strategies.