Customers Arrive at a Ticket Counter at the Rate of 50

question 70

Multiple Choice

Customers arrive at a ticket counter at the rate of 50 customers per hour, according to a Poisson distribution. There are three ticket agents. Customers select the first available agent from one line. Each agent can process 20 customers per hour with exponential service times.
-Use the information in Scenario C.4.What is the average time spent in the system?

• A) Fewer than or equal to 6.5 minutes
• B) Greater than 6.5 minutes but fewer than or equal to 7.5 minutes
• C) Greater than 7.5 minutes but fewer than or equal to 8.5 minutes
• D) Greater than 8.5 minutes

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Definitions:

Communicate

The process of conveying information and meaning between or among individuals through the use of mutually understood signs, symbols, and language.

Driving Forces

Factors that motivate and push towards the achievement of a particular goal or change.

Top Ranks

Individuals or entities positioned at the highest levels within a hierarchy or organizational structure.

Customer Expectations

The anticipations or beliefs about the performance or outcomes of a product or service that customers hold.