An Operations Manager Decides That Customers Should Be Processed Based

question 46

Multiple Choice

An operations manager decides that customers should be processed based on the anticipated duration of their request instead of their arrival time. The system has been changed in what fashion?

• A) number of phases
• B) server efficiency
• C) priority rule
• D) line arrangement

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Definitions:

Expected Opportunity Loss

The anticipated value of the best foregone opportunity when a particular decision is made.

Gross Profits

Total revenue of a company minus the cost of goods sold, not including other operating expenses.

Payoff Table

A table that lists the possible outcomes of different decisions, often used in decision analysis to compare the implications of various strategies.

Expected Opportunity Loss

The average loss resulting from not choosing the best alternative in decision-making under uncertainty.