Which One of the Following Statements About Quality Is Generally

question 16

Multiple Choice

Which one of the following statements about quality is generally FALSE?

• A) An example of a "support" quality of service is the number of errors in a bank statement.
• B) Production workers, rather than management, must shoulder all of the responsibility for good quality.
• C) Internal to a manufacturing organization, quality usually means conformance to specifications.
• D) Consumer perceptions of quality may be influenced by different factors at different stages in the buying process.

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Definitions:

Cheat

To act dishonestly or unfairly in order to gain an advantage.

Absolute Free Will

The concept that individuals have the complete freedom to choose their actions and make decisions independently of any external constraints or influences.

Relative Free Will

Relative free will refers to the concept that while human actions and decisions are influenced by various internal and external constraints, individuals still possess a degree of choice or control over their actions within those constraints.

Social Behavior

Actions and interactions among individuals in a society, influenced by social norms and cultural contexts.